Syah Yudi, Amanda Salsabilah (2025) Implementasi Layanan Nomor Tunggal Panggilan Darurat 112 di Kabupaten Sidoarjo. Undergraduate thesis, UPN Veteran Jawa Timur.
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Abstract
The Single Emergency Call Number 112 (NTPD 112) is intended to improve the quality of the emergency reporting system in Indonesia. One of the local governments that implemented this was Sidoarjo Regency in 2022. From the time it was implemented until 2024, the number of complaints received by NTPD 112 Sidoarjo amounted to 103,738 calls. The calls received by Call Taker 112 were not only related to public complaints, but also non-emergency complaints, general information, and prank calls. The number of these three types of calls was higher than the emergency complaints received by Call Taker 112. On the other hand, there are other obstacles, such as those related to the response of officers and obstacles in the field experienced by L3 OPD officers in handling public complaints, so that the handling is often not in accordance with existing SOPs. This study aims to analyse the implementation of the NTPD 112 service in Sidoarjo Regency, which is carried out by Diskominfo, with a sample of three regional/institutional devices that received the highest number of complaints in 2024, using the theory of successful elements of e-government implementation based on the results of a study and research by the Harvard JFK School of Government which includes support, capacity, and value. This research is descriptive qualitative with data collected through interviews, observation, and documentation. The results of the study show that the implementation of the NTPD 112 service cannot be considered successful. This is because there are still several aspects that need to be improved, particularly in terms of service support and capacity. Keywords: Implementation, Public Service, Single Emergency Number 112
| Item Type: | Thesis (Undergraduate) | ||||||||
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| Subjects: | J Political Science > JS Local government Municipal government | ||||||||
| Divisions: | Faculty of Social and Political Sciences > Departement of Public Administration | ||||||||
| Depositing User: | Amanda Salsabilah Syah Yudi Amanda | ||||||||
| Date Deposited: | 07 Oct 2025 03:13 | ||||||||
| Last Modified: | 07 Oct 2025 03:13 | ||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/45209 |
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