Pelaksanaan Kompensasi Kerugian Konsumen dalam Layanan Open trip oleh Sahabat Ratu Tour and Travel di Surabaya

Dwiyanti, Aulia Rahmah (2025) Pelaksanaan Kompensasi Kerugian Konsumen dalam Layanan Open trip oleh Sahabat Ratu Tour and Travel di Surabaya. Undergraduate thesis, UPN Veteran Jawa Timur.

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Abstract

Open trip, as one of the innovations in the tourism industry, offers travel convenience for tourists but in practice also creates potential disputes due to discrepancies between services and agreements. This study examines the implementation of consumer loss compensation in open trip services organized by Sahabat Ratu Tour and Travel in Surabaya. The research employs an empirical juridical method with a descriptive-prescriptive nature through questionnaires, interviews, and literature studies on the Civil Code, the Consumer Protection Act, and the Tourism Act. The findings show that although consumer rights have been guaranteed by the Consumer Protection Act, the implementation of compensation still faces obstacles, including weak bargaining positions, low legal awareness, passive consumer attitudes, and limited supervision of third-party service providers. This study concludes that the application of the principles of responsibility and good faith in agreements is crucial to strengthening consumer protection. It is expected that this research will contribute both academically and practically to improving compensation mechanisms and encouraging the creation of a healthier, fairer, and more just tourism business climate. Keywords: Consumer Protection, Compensation, Open trip, Tourism

Item Type:

Thesis (Undergraduate)

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