Pelayanan Parkir di Kawasan Wisata Jalan Tunjungan Kota Surabaya

Cahyani, Adellia Ammertia (2025) Pelayanan Parkir di Kawasan Wisata Jalan Tunjungan Kota Surabaya. Undergraduate thesis, UPN Veteran Jawa Timur.

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Abstract

This research aims to provide an in-depth description of the Quality of Parking Services in the Tunjungan Street Tourist Area of Surabaya City. This research uses a qualitative descriptive method. Data obtained through observation, interviews, and documentation. This research uses the service quality theory, which includes reliability, responsiveness, assurance, empathy, and tangibles. The results of this study indicate that out of the five analyzed service quality indicators, several have been well implemented, including the dimensions of responsiveness, assurance, empathy, and tangibles, such as indicators related to the speed of service personnel and the application of polite and friendly attitudes towards service users. However, there are still indicators that have not been fully optimally implemented, particularly in the dimension of reliability, especially regarding the availability of written information on service procedures. Therefore, efforts for improvement and enhancement are needed so that all service quality indicators can be met well according to the established standards. Keywords: Public Service, Parking Service

Item Type: Thesis (Undergraduate)
Contributors:
ContributionContributorsNIDN/NIDKEmail
Thesis advisorWibawani, SriNIDN6653651UNSPECIFIED
Subjects: J Political Science > JF Political institutions (General) > JF1338-2112 Public administration
Divisions: Faculty of Social and Political Sciences > Departement of Public Administration
Depositing User: Adellia Ammertia Cahyani
Date Deposited: 23 Jul 2025 07:40
Last Modified: 23 Jul 2025 07:40
URI: https://repository.upnjatim.ac.id/id/eprint/40623

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