ANALISIS KESUKSESAN SISTEM MERIMEN ECLAIMS MENGGUNAKAN DELONE MCLEAN DAN TAM (STUDI KASUS : PT ASURANSI XYZ)

Ada, Sesilia Tiara Rahayu (2025) ANALISIS KESUKSESAN SISTEM MERIMEN ECLAIMS MENGGUNAKAN DELONE MCLEAN DAN TAM (STUDI KASUS : PT ASURANSI XYZ). Undergraduate thesis, UPN Veteran Jawa Timur.

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Abstract

The development of information systems in insurance companies, such as Merimen eClaims, is very important to improve operational efficiency and customer service. This system allows effective management of policy data, claims, and risk analysis, and simplifies the motor vehicle insurance claim process at PT Asuransi XYZ Indonesia. Although Merimen eClaims has been adopted, there are still complaints related to error signals and difficulties in editing data. This study aims to analyze the success of the Merimen eClaims system using the DeLone & McLean model and the Technology Acceptance Model (TAM). The results of the analysis are expected to provide insight into the effect of the system on insurance claim performance and customer satisfaction, as well as increase user acceptance of information technology in insurance companies. So that the results of this study have 7 hypotheses that are accepted, namely system quality, information quality and perceived ease of use, information quality to perceived ease of use, perceived usefulness to user satisfaction, and user satisfaction to net benefits. Based on the results of this study, the variable that has the smallest original sample value is the service quality variable on perceived convenience of 0.017. Therefore, it is hoped that the Merimen eClaims application will develop service quality so as to create ease of using the system.

Item Type:

Thesis (Undergraduate)

Contributors:

Contribution	Contributors	NIDN/NIDK	Email
Thesis advisor	Wulansari, Anita	NIDN0715108705	anita.wulansari.sisfo@upnjatim.ac.id
Thesis advisor	Rinjeni, Tri Puspa	NIDN	puspa.rinjeni.fasilkom@upnjatim.ac.id

Subjects:

T Technology > T Technology (General) > T58.6-58.62 Management Information Systems

Divisions:

Faculty of Computer Science > Departemen of Information Systems

Depositing User:

Sesilia Tiara Rahayu Ada

Date Deposited:

27 May 2025 05:36

Last Modified:

27 May 2025 05:36

URI:

https://repository.upnjatim.ac.id/id/eprint/36530