Permana, Abiyoga Dwi (2025) Analisis Penerimaan Warga Surabaya Terhadap Aplikasi WargaKu Menggunakan Model UTAUT2. Undergraduate thesis, UPN Veteran Jawa Timur.
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Abstract
WargaKu application was developed to facilitate Surabaya residents in accessing information and public services, but its adoption is still a challenge. This study analyzes the factors that influence the acceptance of the application using the UTAUT2 model, with the variables Performance Expectancy, Effort Expectancy, Social Influence, Facilitating Conditions, Hedonic Motivation, Habit, Behavioral Intention, and Use Behavior, as well as the moderating variables Age, Gender, and Experience. The quantitative approach was applied using PLS-SEM through SmartPLS 3.0 with data from 305 Surabaya resident respondents. The results of the analysis show that the variables PE, SI, HM, and H have a significant effect on BI. Meanwhile, H, FC, and BI have an effect on UB. The moderation test shows that Age, Gender, and Experience do not consistently moderate the relationship between variables. Thus, the acceptance of the WargaKu application is more influenced by benefits, social influence, pleasant experiences, and user habits, while ease of use and supporting infrastructure are not the main factors.
| Item Type: | Thesis (Undergraduate) | ||||||||||||
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| Subjects: | T Technology > T Technology (General) > T58.6-58.62 Management Information Systems | ||||||||||||
| Divisions: | Faculty of Computer Science > Departemen of Information Systems | ||||||||||||
| Depositing User: | Abiyoga Dwi Permana | ||||||||||||
| Date Deposited: | 19 Mar 2025 04:26 | ||||||||||||
| Last Modified: | 19 Mar 2025 04:26 | ||||||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/35869 |
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