SYANDANA, MUHAMMAD ASYRAFI (2024) ANALISIS KUALITAS PELAYANAN TERHADAP MINAT PEMBELIAN BERULANG MENGGUNAKAN METODE SERVQUAL DAN IMPORTANCE PERFORMANCE ANALYSIS PADA RUMAH MAKAN BAKSO MAS ROY. Undergraduate thesis, UPN Veteran Jawa Timur.
![[img]](https://repository.upnjatim.ac.id/style/images/fileicons/text.png) |
Text (cover)
19032010080-Covr.pdf Download (2MB) |
|
Text (bab1)
19032010080-Bab1.pdf Download (140kB) |
|
Text (bab2)
19032010080-Bab2.pdf Restricted to Repository staff only until 16 December 2026. Download (550kB) | Request a copy |
|
Text (bab3)
19032010080-Bab3.pdf Restricted to Repository staff only until 16 December 2026. Download (156kB) | Request a copy |
|
Text (bab4)
19032010080-Bab4.pdf Restricted to Repository staff only until 16 December 2026. Download (392kB) | Request a copy |
|
Text (bab5)
19032010080-Bab5.pdf Download (61kB) |
|
Text (daftar pustaka)
19032010080-Daftar Pustaka.pdf Download (138kB) |
|
Text (lampiran)
19032010080-Lampiran.pdf Restricted to Repository staff only until 16 December 2026. Download (810kB) | Request a copy |
Abstract
This study aims to analyze the factors of service quality on repurchase interest in Bakso Mas Roy located at the Merr and Dukuh Kupang,Surabaya.This study uses Servqual and Importance-Performance Analysis methods and the 5 main dimensions of service quality are used as indicators in the questionnaires.In this study, the attribute of a clean and tidy place to eat has the lowest Gap Score with a value of -2.02.And the attribute of toilet facilities is in the second lowest position with a value of -1.90.Furthermore, with Importance-Performance analysis, the attributes that are expected to be the focus of improvement are attributes that are in Quadrant I
| Item Type: | Thesis (Undergraduate) | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Contributors: |
|
||||||||
| Subjects: | H Social Sciences > HA Statistics H Social Sciences > HF Commerce > HF5415.5 Customer services |
||||||||
| Divisions: | Faculty of Engineering > Departement of Industrial Engineering | ||||||||
| Depositing User: | Muhammad Asyrafi Syandana | ||||||||
| Date Deposited: | 16 Dec 2024 07:25 | ||||||||
| Last Modified: | 16 Dec 2024 07:25 | ||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/33092 |
Actions (login required)
 |
View Item |