Rofpi, Ahmat (2024) Strategi Dinas Komunikasi dan Informatika Dalam Mendukung Smart City Melalui Aplikasi Wargaku di Kota Surabaya. Undergraduate thesis, UPN Veteran Jawa Timur.
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Abstract
Surabaya City is one of the cities in Indonesia that has implemented the smart city concept and has won an award as the most outstanding city in the main category of Smart City Rating. Based on Perwali Surabaya No. 82 of 2021 concerning Dinkominfo Duties and Functions of Surabaya City, one of the functions of the Electronic-Based Government Services (e-gov) Division is the implementation of ICT development and innovation in the implementation of e-government as well as the implementation of services for the provision of e-government control facilities and facilities in order to support smart cities. Based on this function, in 2021 Dinkominfo Surabaya City introduced an application known as Wargaku. The Wargaku Surabaya application is an application that acts as a means for Surabaya City residents to file complaints and obtain services. This study aims to describe the strategy of the Surabaya city communication and informatics office in supporting smart cities through the wargaku complaint application in Surabaya city. The research method used is descriptive qualitative using data collection techniques through observation, interviews, and documentation. The focus of this research is to use 3 (three) indicators of strategic management, namely: Strategy Formulation, Strategy Implementation and Strategy Evaluation. The results showed that the strategy implemented to support the smart city concept through the "Wargaku" complaint application in Surabaya City has been successful, as evidenced by the awards received at the PR Indonesia Awards (PRIA) 2022 and the 4th Public Service Complaint Management Competition (P4) from the Ministry of Administrative Reform and Bureaucratic Reform (Kemenpan-RB) with the support of the vision and mission, the strength of human resources and infrastructure. In addition, there is an increase in the Public Satisfaction Index (IKM) every year. The evaluation carried out on the implementation of the strategy is also considered good, where a Standard Operating Procedure (SOP) has been formulated to handle various cases of incoming complaints.
| Item Type: | Thesis (Undergraduate) | ||||||||
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| Subjects: | H Social Sciences > H Social Sciences (General) | ||||||||
| Divisions: | Faculty of Social and Political Sciences > Departement of Public Administration | ||||||||
| Depositing User: | Mr Ahmat Rofpi | ||||||||
| Date Deposited: | 28 May 2024 02:29 | ||||||||
| Last Modified: | 28 May 2024 02:29 | ||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/23150 |
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