Venanta, Jefta (2022) KUALITAS PELAYANAN POLI UMUM PUSKESMAS KRIAN KABUPATEN SIDOARJO. Undergraduate thesis, UPN Veteran Jawa Timur.
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Abstract
JEFTA VENANTA, QUALITY OF SERVICES IN GENERAL POLYCLINIC KRIAN PUBLIC HEALTH CENTER In the current era of government, the term good governance appears as a new way of looking at government. The government paradigm that started from "rule government" shifted to "good governance", from centralized to decentralized. Public service providers to be able to provide quality services for basic needs services, one of which is health services. Krian Health Center is one of the providers of health services. Krian Health Center has become the largest Public Health Center in Sidoarjo which was able to become a regional public service agency in Sidoarjo Regency in and has various achievements in the field of service. Where in the Public Health Center Krian Polyclinic has the highest number of daily visits. This study aims to describe and analyze the service quality of the Krian Public Health Center, Sidoarjo Regency. This research is a descriptive study using qualitative methods. Then, data collection techniques in the form of observation, interviews, documentation, and triangulation. The results of this study indicate that the service quality of the Krian Public Health Center can provide good service quality to its service users, seen from the five dimensions of Service Quality, namely 1) Tengible, that the Krian Public Health Center Poly has been able to provide evidence of good service seen from the appearance of the officers. , the condition of the waiting room, facilities and quality building conditions; 2) Realibility, Public Poly Service Officers at Krian Public Health Center have good reliability in mastering supporting equipment, medical equipment and officers in providing services, so that they are of high quality; 3) the service of the Krian Public Health Center is deemed to have been quite responsive in meeting the needs of patients. Officers responsively welcome services from service users, then officers are also quite responsive to meet the needs of infrastructure facilities, Finally officers are also responsive in solving patient problems and complaints. So that it can be said that it is of high quality; 4) The Krian Public Health Center is quite good in providing service guarantees to its service users, in terms of guarantees, guarantees on time of service and security guarantees for service users at Krian Health Centers; 5) The service has served service users with a friendly and polite attitude so that service users feel valued. Then service officers are also not discriminatory in serving service users. Keywords: Service Quality, Krian Public Health Center Polyclinic
| Item Type: | Thesis (Undergraduate) | ||||||||
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| Subjects: | H Social Sciences > H Social Sciences (General) R Medicine > R Medicine (General) |
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| Divisions: | Faculty of Social and Political Sciences > Departement of Public Administration | ||||||||
| Depositing User: | Jefta Venanta | ||||||||
| Date Deposited: | 02 Jun 2022 05:13 | ||||||||
| Last Modified: | 02 Jun 2022 05:13 | ||||||||
| URI: | http://repository.upnjatim.ac.id/id/eprint/6511 |
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