Tifania, Citra Liza (2023) ANALISIS KEPUASAN PENGGUNA WEBSITE CETTAR JAWA TIMUR DENGAN METODE END-USER COMPUTING SATISFECTION (EUCS). Undergraduate thesis, UPN Veteran Jawa Timur.
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Abstract
In the sector of state government agencies, technology has an impact on society as well as E-government information systems. Along with the high demand for public services in East Java, with the existence of this CETTAR complaints website, it is hoped that it can make it easier for the community to submit their complaints boldly. There are several complaints from users when accessing CETTAR which has an impact on low user satisfaction when accessing the CETTAR website. Therefore it is necessary to develop an information system according to the user where the user is the determinant of information system satisfaction. The purpose of this thesis is to find out the analysis of user satisfaction with the CETTAR website from user perceptions using the website model approach. website modification with 7 main variables namely content, accuracy, format, ease of use, timeliness, system speed, and system reliability. Variable analysis in the study was carried out using statistical software, where the analysis consisted of an outter model test, an inner model test, and a hypothesis test. From the results of the tests carried out, there were 4 hypotheses that were rejected, namely Content, Accuracy, Format, Timeliness and Ease of Use. While the variable that most influences CETTAR website satisfaction is System Speed, because it has the greatest path coefficient value of 0.303. Keywords: user satisfaction, cettar, eucs, e-government, information system
| Item Type: | Thesis (Undergraduate) | ||||||||||||
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| Subjects: | T Technology > T Technology (General) > T58.6-58.62 Management Information Systems | ||||||||||||
| Divisions: | Faculty of Computer Science > Departemen of Information Systems | ||||||||||||
| Depositing User: | Citra Liza Tifania | ||||||||||||
| Date Deposited: | 23 Aug 2023 03:47 | ||||||||||||
| Last Modified: | 23 Aug 2023 03:47 | ||||||||||||
| URI: | http://repository.upnjatim.ac.id/id/eprint/16869 |
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