Items where Author is "Ramadhani, Safina Nurul"
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Thesis
Ramadhani, Safina Nurul (2026) Pengaruh Kualitas Layanan Elektronik (E-Service Quality) terhadap Tingkat Kepuasan Pelanggan dalam Penanganan Pengaduan melalui Aplikasi Customer Information System (CIS) pada PDAM Surya Sembada Kota Surabaya. Undergraduate thesis, UPN Veteran Jawa Timur.
