Items where Author is "Maulana, Dimas"
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2021
Maulana, Dimas (2021) ANALISA PENINGKATAN KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN DENGAN METODE IMPORTANCE PERFORMANCE ANALYSIS (IPA) DAN POTENTIAL GAIN IN CUSTOMER VALUE (PGCV) (STUDI PADA BURGER GARAGE PANDAAN). Undergraduate thesis, UPN Veteran Jawa Timur.