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Nugroho, Kurniawan Adi (2025) Analisis Kualitas Pelayanan Terhadap Kepuasan Pelanggan dan "Switching Intention" Menggunakan Metode Partial Least Square Structural Equation Model (PLS-SEM) (Studi Kasus pada Rumah Kos di Kecamatan Rungkut Kota Surabaya). Undergraduate thesis, UPN Veteran Jawa Timur.
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