Assobarry, Nur Hasan (2022) PENGUKURAN CAPABILITY LEVEL TERHADAP MANAJEMEN LAYANAN TEKNOLOGI INFORMASI MENGGUNAKAN FRAMEWORK ITIL V3 & COBIT 5. Undergraduate thesis, UPN Veteran Jawa Timur.
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Abstract
The application of the Puskesmas Information System is part of the improvement process in the service process. In the application of this information system, of course, there are still many obstacles and problems that still need to be assessed and evaluated. This study will use the ITIL V3 framework which is in accordance with the vision and mission of the Sidoarjo District Health Office, which concerns services which in this case relate to the application of technology which is then combined with the COBIT 5 framework as a framework for the measurements to be carried out. The purpose of this study is to obtain the results of measuring the level of capability that can be used as a reference for the level of readiness of information technology service management and to obtain recommendations for improvements that can be made to improve the performance and management of information technology services. This research uses the ITIL V3 framework with the Service Operation domain for 5 processes, namely Event Management, Incident Management, Request Fullfilment, Problem Management, and Access Management which are then mapped to the domains contained in COBIT 5 so that the calculations carried out can be aligned. The current capability level measurement at the Sidoarjo District Health Office is 37.8 which can be categorized into P (Partially Achieved) category. The level obtained at the capability level in the Sidoarjo District Health Office is 0. Evaluation needs to be carried out so that a list of recommendations for improvement is made as a proposal so that it can be carried out as performance improvement and development. Keywoard: Sistem Informasi Puskesmas, ITIL V3, Capability Level, COBIT 5
| Item Type: | Thesis (Undergraduate) | ||||||||||||
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| Subjects: | T Technology > T Technology (General) > T58.6-58.62 Management Information Systems | ||||||||||||
| Divisions: | Faculty of Computer Science > Departemen of Information Systems | ||||||||||||
| Depositing User: | Nur Hasan Assobarry | ||||||||||||
| Date Deposited: | 13 Jul 2022 04:46 | ||||||||||||
| Last Modified: | 13 Jul 2022 04:46 | ||||||||||||
| URI: | http://repository.upnjatim.ac.id/id/eprint/7363 |
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