Lestari, Putri (2026) ANALISIS KUALITAS LAYANAN PADA PLATFORM SIAP KERJA BPVP SIDOARJO MENGGUNAKAN MODEL E-GOVERNMENT QUALITY. Undergraduate thesis, UPN Veteran Jawa Timur.
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Abstract
The Indonesian government continues to promote an effective, transparent, and easily accessible digital transformation of employment services. One such innovation is the SIAPkerja digital platform managed by the Ministry of Manpower of the Republic of Indonesia. Nevertheless, users still face several obstacles, such as confusing service procedures, delayed OTP verification, and account registration failures, making an empirical evaluation of SIAPkerja's service quality necessary. Therefore, this study aims to analyze the influence of Reliability, Efficiency, Trust, and Citizen Support on the service quality of the SIAPkerja platform at BPVP Sidoarjo using the E-Government Quality (E-GovQual) model. This study adopts a quantitative approach. Data was collected from 390 active users via a Likert-scale questionnaire and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4. The test results show that Trust is the most dominant factor with a path coefficient of 0.346, followed by Reliability at 0.296 and Efficiency at 0.293, whereas Citizen Support proved to have no significant effect. The research model achieved an R-Square value of 0.906, which is categorized as substantial. These findings suggest that efforts to enhance SIAPkerja's service quality should prioritize strengthening data security and system reliability rather than simply adding user support features.
| Item Type: | Thesis (Undergraduate) | ||||||||
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| Subjects: | T Technology > T Technology (General) > T58.6-58.62 Management Information Systems | ||||||||
| Divisions: | Faculty of Computer Science > Departemen of Information Systems | ||||||||
| Depositing User: | Putri Lestari Universitas Pembangunan Nasional Veteran Jawa Timur | ||||||||
| Date Deposited: | 24 Jul 2026 09:10 | ||||||||
| Last Modified: | 10 Sep 2026 01:36 | ||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/58142 |
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