ANALISIS PEMBOROSAN WAKTU PELAYANAN DENGAN METODE LEAN HEALTHCARE DAN ROOT CAUSE ANALYSIS 5 WHY (Studi Kasus: Poli Saraf RSUD dr. Darsono Pacitan)

Mukti, Prasetyo (2026) ANALISIS PEMBOROSAN WAKTU PELAYANAN DENGAN METODE LEAN HEALTHCARE DAN ROOT CAUSE ANALYSIS 5 WHY (Studi Kasus: Poli Saraf RSUD dr. Darsono Pacitan). Undergraduate thesis, UPN Veteran Jawa Timur.

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Abstract

Health services require speed, accuracy, and quality in order to meet expectations and increase patient satisfaction. However, in practice, problems in the form of waste are still often found in the service flow, such as long queues, long waiting times, data recording errors, and inefficient manual activities. This condition also occurs at the Neurological Polytechnic of dr. Darsono Pacitan Hospital which is the main referral hospital in Pacitan Regency. This study aims to identify forms of waste in services at the Nerve Poly and provide suggestions for improvements to improve service efficiency. The method used is the Lean Healthcare approach with the help of Root Cause Analysis (RCA) and the 5 Why technique to trace the root cause of the problem. Based on the results of processing using Business Process Mapping (BPM), it was obtained that the total initial service time reached 127 minutes. After the implementation of the improvement proposal, activities that do not provide added value (non-value added) can be completely eliminated. This condition has an impact on reducing lead time to 68 minutes, which means that there is a time efficiency of 46.5%. Improvement recommendations are focused on improving the efficiency of polyneural services through optimizing human resources, regulating work systems, implementing 5S, utilizing information technology, digitizing medical records, and involving medical personnel in improving service quality

Item Type:

Thesis (Undergraduate)

Contributors: