Thirafi, Ryanda Mangara Pertanggung Jawaban Hukum Dealer Suzuki Motor Cabang Indrapura Terhadap Konsumen Atas Cacat Produk (Studi Di Badan Penyelesaian Sengketa Konsumen Kota Surabaya). Pertanggung Jawaban Hukum Dealer Suzuki Motor Cabang Indrapura Terhadap Konsumen Atas Cacat Produk (Studi Di Badan Penyelesaian Sengketa Konsumen Kota Surabaya), 9. ISSN 2620-5556 (Submitted)
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Abstract
This study aims to analyze the form of legal liability that can be imposed on the Suzuki Motor Indrapura Branch dealer towards consumers for losses arising from product defects, as well as to examine how consumer dispute resolution is carried out through the Consumer Dispute Settlement Agency (BPSK) in Surabaya City. Product defects in the automotive industry carry complex legal implications, especially regarding the relationship between business actors and consumers. This research employs an empirical juridical approach, by examining applicable legal provisions and assessing their implementation through field studies. Primary data were obtained through interviews with consumers, dealer representatives, and BPSK Surabaya members, while secondary data were gathered through literature studies on laws and regulations, such as Law Number 8 of 1999 on Consumer Protection. The findings indicate that dealers have a legal obligation to take responsibility for consumer losses caused by defective products, both preventively and repressively. However, in practice, dispute resolution through BPSK still faces several challenges, such as the uncooperative attitude of business actors and the limited executorial power of BPSK decisions. This study recommends strengthening regulations and oversight of automotive businesses, as well as optimizing the role of BPSK as a forum for dispute resolution that is fast, simple, and low cost.
| Item Type: | Article | ||||||||
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| Subjects: | K Law > K Law (General) | ||||||||
| Divisions: | Faculty of Law | ||||||||
| Depositing User: | Ryanda Mangara Thirafi | ||||||||
| Date Deposited: | 24 Sep 2025 04:50 | ||||||||
| Last Modified: | 24 Sep 2025 04:50 | ||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/44324 |
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