Rifaldi, Muhamad Alif (2025) ANALISIS TINGKAT KEPUASAN PENUMPANG TERHADAP STANDAR PELAYANAN MINIMUM DAN KELAYAKAN TARIF COMMUTER LINE ARJONEGORO RUTE SIDOARJO – BOJONEGORO. Undergraduate thesis, UNIVERSITAS PEMBANGUNAN NASIONAL "VETERAN" JAWA TIMUR.
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Abstract
The Arjonegoro Commuter Line train was inaugurated on June 1, 2023, where its predecessor train was the Bojonegoro KRD and the Surabaya-Lamongan Commuter Line, which were combined into one under the name of the Arjonegoro Commuter Line. This study aims to analyze the priority areas for improvement of indicators that affect passenger satisfaction levels. The methods used are the Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA). In addition to research on improvement indicators and priorities, this study also analyzes the level of feasibility of the current applicable fares. The methods used are Ability To Pay (ATP) and Willingness To Pay (WTP). Data collection was carried out by distributing questionnaires to respondents to obtain passenger assessments. From the results of the study, it can be concluded that there are still indicators that are not satisfactory according to passengers, this can be seen from the CSI value obtained, which is 77.65%. The things that need to be improved are the indicators in quadrant A which have a high level of importance and with a low level of performance. Meanwhile, the results of the tariff feasibility study obtained an ATP value of Rp10,034.34 and a WTP of Rp3,539.5. From the results of the tariff feasibility study, it can be concluded that the current tariff is still considered feasible because the existing tariff value is still between the ATP and WTP values. It can be concluded that ATP is greater than WTP, this condition indicates that the ability to pay is greater than the desire to pay for the service. This occurs when users have a relatively high income but the utility of the service is relatively low.
| Item Type: | Thesis (Undergraduate) | ||||||||||||
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| Subjects: | T Technology > TF Railroad engineering and operation | ||||||||||||
| Divisions: | Faculty of Engineering > Departement of Civil Engineering | ||||||||||||
| Depositing User: | Muhamad Alif Rifaldi | ||||||||||||
| Date Deposited: | 09 Sep 2025 01:14 | ||||||||||||
| Last Modified: | 09 Sep 2025 01:14 | ||||||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/41913 |
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