Noreen, Ayu Audrey Parahita (2025) Perlindungan Hukum bagi Nasabah Bank BRI yang Dirugikan dalam Melakukan Transaksi Pembayaran dengan QRIS. Undergraduate thesis, UPN Veteran Jawa Timur.
![[img]](https://repository.upnjatim.ac.id/style/images/fileicons/text.png) |
Text (Cover)
COVER.pdf Download (1MB) |
|
Text (Bab 1)
BAB I.pdf Download (704kB) |
|
Text (Bab 2)
BAB II.pdf Restricted to Repository staff only until 5 August 2027. Download (285kB) |
|
Text (Bab 3)
BAB III.pdf Restricted to Repository staff only until 5 August 2027. Download (920kB) |
|
Text (Bab 4)
BAB IV.pdf Restricted to Repository staff only until 5 August 2027. Download (154kB) |
|
Text (Daftar Pustaka)
DAFTAR PUSTAKA.pdf Download (228kB) |
|
Text (Lampiran)
DAFTAR LAMPIRAN.pdf Restricted to Repository staff only until 5 August 2027. Download (4MB) |
Abstract
The development of digital payment systems in Indonesia has grown rapidly with the implementation of the Quick Response Code Indonesian Standard (QRIS). This service facilitates fast and efficient payment transactions, but it also presents various issues, such as failed transactions, unauthorized balance deductions, and difficulties in fund refunds. This study analyzes the legal relationship between merchants, customers, and banks in QRIS transactions, as well as the forms of legal protection available for Bank BRI customers who suffer losses. Using a normative juridical method through statutory and case study approaches, the research finds that the legal relationship in QRIS transactions involves merchants as service providers, customers as users, and banks as issuers. Legal protection for customers includes preventive aspects through the Banking Law and Bank Indonesia regulations, as well as repressive aspects through complaints and dispute resolution at the Alternative Dispute Resolution Institution for the Financial Services Sector and the judicial system. However, the effectiveness of legal protection still faces challenges, particularly in the speed of complaint resolution and the transparency of fund returns. Keywords: Legal Protection, Customer, QRIS
| Item Type: | Thesis (Undergraduate) | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Contributors: |
|
||||||||
| Subjects: | K Law > K Law (General) | ||||||||
| Divisions: | Faculty of Law > Departement of Law | ||||||||
| Depositing User: | Ayu Audrey Parahita Noreen | ||||||||
| Date Deposited: | 06 Aug 2025 02:33 | ||||||||
| Last Modified: | 06 Aug 2025 02:33 | ||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/41561 |
Actions (login required)
 |
View Item |