Murdyahanjani, Galih Aulia (2025) EVALUASI KUALITAS WEBSITE E-PEKEN SURABAYA MENGGUNAKAN WEBQUAL 4.0 MODIFIKASI DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA). Undergraduate thesis, UPN Veteran Jawa Timur.
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Abstract
The Surabaya E-Peken website provides various facilities in the features provided in selling MSME, SWK, Grocery Store products online to the general public. However, users still find shortcomings and complaints in using the website. Complaints experienced by users include, among others, the malfunction of the back button, rating features to reviews and no information regarding the number of product stocks. This study was conducted with the aim of knowing the indicator items in quadrant 1 as measured based on modified WebQual 4.0 variables including usability, information quality, service interaction quality, reliability, trust, citizen support, and efficiency. Data was collected from distributing questionnaires using purposive sampling technique so that 385 respondents were collected. The data was then analyzed using IPA with SPSS tools. The research findings prove that there is a difference (gap) between performance and user interests in each variable. The smallest gap lies in the usability variable with a high level of conformity of 100% which indicates that the E-Peken website service is successful in the aspect of ease of use. The biggest gap lies in the information quality variable with a low level of conformity of 72%, implying that the E-Peken website is not in line with user expectations, especially regarding the quality of the content presented. The research results can be a reference for the Surabaya E-Peken website developer to develop a better website to meet user expectations.
| Item Type: | Thesis (Undergraduate) | ||||||||||||
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| Subjects: | T Technology > T Technology (General) T Technology > T Technology (General) > T58.6-58.62 Management Information Systems |
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| Divisions: | Faculty of Computer Science > Departemen of Information Systems | ||||||||||||
| Depositing User: | Galih Aulia Murdyahanjani | ||||||||||||
| Date Deposited: | 18 Jul 2025 04:17 | ||||||||||||
| Last Modified: | 18 Jul 2025 04:17 | ||||||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/39706 |
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