Zahroh, Aisyatuz (2025) Analisis Faktor Kesuksesan Aplikasi GOBIS Suroboyo Menggunakan ISSM Delone & Mclean. Undergraduate thesis, UPN Veteran Jawa Timur.
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Abstract
The city of Surabaya is facing various challenges, one of which is traffic congestion. As a solution to this problem, the Surabaya City Government launched the Suroboyo Bus service as an alternative form of public transportation. To support this service, the government also introduced the GOBIS Suroboyo application as a form of egovernment implementation to improve the effectiveness of public transportation use. This app offers various features, such as real-time bus movement monitoring, departure schedule information, travel routes, and distances between stops. This thesis analyzes the success factors of the GOBIS Suroboyo app using the modified ISSM Delone & McLean model, which includes the addition of the Digital Literacy variable. The analysis was conducted using the PLS-SEM method with the assistance of SmartPLS 3 software. The research sample consisted of 402 respondents who were users of the GOBIS Suroboyo app. The results of this thesis indicate that information quality, service quality, system quality, and digital literacy have a positive impact on user satisfaction. Additionally, information quality and digital literacy also influence how frequently the app is used. Digital literacy, app usage levels, and user satisfaction collectively have a positive impact on perceived benefits, meaning the app successfully enhances the performance of e-government services in the public transportation sector
| Item Type: | Thesis (Undergraduate) | ||||||||||||
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| Subjects: | T Technology > T Technology (General) T Technology > T Technology (General) > T58.6-58.62 Management Information Systems |
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| Divisions: | Faculty of Computer Science > Departemen of Information Systems | ||||||||||||
| Depositing User: | Aisyatuz AZ Zahroh | ||||||||||||
| Date Deposited: | 20 Jun 2025 02:47 | ||||||||||||
| Last Modified: | 20 Jun 2025 02:47 | ||||||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/38652 |
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