PERMANA, CAESAR HASTA (2021) ANALISIS KEPUASAN PELANGGAN TERHADAP DISTRIBUSI PRODUK PANEL KONTROL LISTRIK DENGAN METODE PHYSICAL DISTRIBUTION SERVICE QUALITY (PDSQ) DI CV. INDO MURTI SOLUSINDO – SURABAYA. Undergraduate thesis, Universitas Pembangunan Nasional Veteran Jawa Timur.
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Abstract
In a manufacturing company, customers who are consumers of the company not only want quality products at affordable prices, but also want a satisfactory pre and post sale service. CV. Indo Murti Solusindo is a company that accept orders of manufacture of electrical control panel of MDP product (Main Distribution Panel) and SDP (Sub Distribution Panel), for production process done by the company is done by ordering system (job order), but in fulfilling the order quality distribution CV. Indo Murti Solusindo is still not maximized This study aims to analyze the level of customer satisfaction on service quality distribution system and provide technical response to the company's distribution services. The level of customer satisfaction on the quality of distribution services in CV. Indo Murti Solusindo is overall satisfied with the value of 0.877. Value dimension Availability of 0.920, Timeliness of 0.860, and Condition of 0.850.Respon technique for improving the quality of distribution services in CV. Indo Murti Solusindo can be done by fixing attributes that have low IKP value. Here the improvement is prioritized on the 3 highest ranking which has low IKP value, such as T1 attribute that is punctuality, Attribute C2 is Provision of technical personnel, as well as attribute C1 ie Product condition when to destination. Keywords : Physical Distribution, Expectation, Perception, Customer Satisfaction
| Item Type: | Thesis (Undergraduate) | ||||||||
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| Subjects: | T Technology > TS Manufactures > TS 155-194 Production Management, Operations Management | ||||||||
| Divisions: | Faculty of Engineering > Departement of Industrial Engineering | ||||||||
| Depositing User: | Fatchullah Fatchullah | ||||||||
| Date Deposited: | 01 Nov 2021 06:40 | ||||||||
| Last Modified: | 01 Nov 2021 06:40 | ||||||||
| URI: | http://repository.upnjatim.ac.id/id/eprint/3078 |
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