Priyambudi, Nico Akbar (2024) Analisis Pengembangan Layanan Akademik Berbasis Service Science Pada Prodi Manajemen UPN “Veteran” Jawa Timur. Undergraduate thesis, UPN Veteran Jawa Timur.
![[img]](https://repository.upnjatim.ac.id/style/images/fileicons/text.png) |
Text (Cover)
20012010159.-cover.pdf Download (1MB) |
|
Text (Bab1)
20012010159.-bab1.pdf Download (682kB) |
|
Text (Bab2)
20012010159.-bab2.pdf Restricted to Repository staff only until 19 July 2026. Download (196kB) | Request a copy |
|
Text (Bab3)
20012010159.-bab3.pdf Restricted to Repository staff only until 19 July 2026. Download (327kB) | Request a copy |
|
Text (Bab4)
20012010159.-bab4.pdf Restricted to Repository staff only until 19 July 2026. Download (549kB) | Request a copy |
|
Text (Bab5)
20012010159.-bab5.pdf Download (7kB) |
|
Text (DaftarPustaka)
20012010159.-daftarpustaka.pdf Download (237kB) |
|
Text (Lampiran)
20012010159.-lampiran.pdf Restricted to Repository staff only until 19 July 2026. Download (458kB) | Request a copy |
Abstract
In this era of digitalization, service science plays a vital role as a support for the successful implementation of the tri dharma of higher education in education, this can be done by developing innovations in terms of e-service quality using chatbots. The purpose of this research is to develop academic services for the UPN "Veteran" East Java Management undergraduate program through e service quality innovation using chatbots. To determine satisfaction, measurements use the attributes of e-service quality, chatbot, and satisfaction. This research method uses descriptive quantitative through the measurements used are Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA). The sample in this study used was non probability with purposive sampling method. The results obtained in this study indicate that the level of student satisfaction is at a value of 76% which is included in the satisfied criteria. Of the 13 attributes used, only 2 attributes are in accordance with student expectations, namely the attributes of natural language understanding and willingness to recommend.
| Item Type: | Thesis (Undergraduate) | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Contributors: |
|
||||||||
| Subjects: | H Social Sciences > HC Economics | ||||||||
| Divisions: | Faculty of Economic > Magister Management | ||||||||
| Depositing User: | Nico Nico Akbar Priyambudi | ||||||||
| Date Deposited: | 19 Jul 2024 09:32 | ||||||||
| Last Modified: | 19 Jul 2024 09:32 | ||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/26777 |
Actions (login required)
 |
View Item |