ARDIANTO, KHOWIN (2021) ANALISIS MINAT PENGGUNAAN CASHLESS PAYMENT SYSTEM - DOMPET DIGITAL DENGAN PENDEKATAN TECHNOLOGY ACCEPTANCE MODEL (TAM) (Studi Kasus Pada Pengguna Dompet Digital di Kota Surabaya). Undergraduate thesis, UPN 'Veteran' Jawa Timur.
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Abstract
The use of e-wallet is currently increasing. This is inseparable from the pandemic which has made people prefer to transact online with a non-cash payment system. Intention to use is of course influenced by various factors. These factors affect users in using digital payment instruments. Based on this, the problem take in this study is related to public acceptance of digital technology through the Technology Acceptance Model (TAM) approach with modification of the trust and perceived risk variables. This study aims to develop and test a conceptual model about the level of acceptance in using cashless payment systems – e-wallet in Surabaya city. The research method used is a quantitative method. The population in this study were e-wallet users in the Surabaya city. The number of samples used was 100 respondents using purposive sampling method. The data testing method used are validity and reliability test. Calculation of data using Smart PLS 3 software. The research findings show that trust played an important role in e-wallet if mediated by perceived ease of use and perceived usefulness, while perceived risk doesn’t affect users’ intention in using e-wallet. In addition, the results of this study consistently support several previous studies related to TAM where perceived ease of use and perceived usefulness play a role both directly and indirectly in intention to use e-wallet. Perceived usefulness is the variable that has the most dominant influence on the intention to use e-wallet on users in Surabaya city. Keywords : Trust. Perceived Risk, Perceived Usefulness, Perceived Ease of Use, and Intention to Use
| Item Type: | Thesis (Undergraduate) | ||||||||
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| Subjects: | H Social Sciences > HG Finance | ||||||||
| Divisions: | Faculty of Social and Political Sciences > Departement of Business Administration | ||||||||
| Depositing User: | Budiyono Budiyono | ||||||||
| Date Deposited: | 04 Nov 2021 03:07 | ||||||||
| Last Modified: | 04 Nov 2021 03:07 | ||||||||
| URI: | http://repository.upnjatim.ac.id/id/eprint/2544 |
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