Nurcahyani, Anisa (2024) ANALISIS FAKTOR KESUKSESAN WEBSITE E-PELAYANAN DINAS SOSIAL KOTA SURABAYA MENGGUNAKAN MODEL DELONE MCLEAN ISSM MODIFIKASI. Undergraduate thesis, UPN Veteran Jawa Timur.
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Abstract
E-Government is an effort to use and utilize information technology to improve the efficiency and effectiveness of government, provide various services to the public better, provide access to information to the public more widely, and make government administration more accountable and transparent to the public. Public services using E-Government in Surabaya City have been implemented at the Surabaya City Social Service, known as the E-Service website. The application of this E-Service was initiated because of problems in making a Certificate of Poor in the city of Surabaya. To maximize the application of the website to better suit user satisfaction, it is necessary to know what are the success factors of the E-service website based on the user's perspective. The purpose of this study is to determine what factors affect the success of the Surabaya City Social Service E-service website using the DeLone McLean ISSM model". Testing uses a sample with total data from 348 respondents who are users of the Surabaya City Social Service E-service Website. The results showed that the Service Quality, Digital Literacy and System Quality variables had a positive and significant effect on the Actual Use variable. Digital Literacy, Actual Use has a positive and significant effect on User satisfaction. User Satisfaction has a positive and significant effect on Net Benefits (E-Government Performances). Keywords: E-government, E-pelayanan, Delone Mclean, SEM-PLS
| Item Type: | Thesis (Undergraduate) | ||||||||||||
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| Subjects: | T Technology > T Technology (General) T Technology > T Technology (General) > T58.6-58.62 Management Information Systems |
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| Divisions: | Faculty of Computer Science > Departemen of Information Systems | ||||||||||||
| Depositing User: | anisa nurcahyani | ||||||||||||
| Date Deposited: | 22 Jan 2024 10:05 | ||||||||||||
| Last Modified: | 22 Jan 2024 10:05 | ||||||||||||
| URI: | http://repository.upnjatim.ac.id/id/eprint/20359 |
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