Kristanto, Catharina Irene Pesica (2024) Evaluasi Kebijakan Pada Sistem Pelayanan Rakyat Sidoarjo (SIPRAJA) Dalam Pelayanan Publik di Desa Damarsi Kecamatan Buduran Kabupaten Sidoarjo. Undergraduate thesis, UPN Veteran Jawa Timur.
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Abstract
The Sidoarjo Regency Government has mandated the utilization of e-government through the innovative android-based and website-based public service known as SIPRAJA. SIPRAJA aims to provide solutions to the fundamental needs of the Sidoarjo community with a faster, easier, cost-effective, and satisfying process. The focus of this research is the policy evaluation of SIPRAJA in the context of public services in Damarsi Village, Buduran Subdistrict, Sidoarjo Regency, utilizing a qualitative descriptive approach. Data collection methods involve interviews, observations, documentation, and online data exploration. Data analysis is conducted through collection, condensation, presentation, conclusion drawing, and verification. The research results, in terms of effectiveness, show a Decrease in SIPRAJA usage accompanied by technical constraints, such as system delays, registration issues, and technological limitations, hindering the achievement of optimal effectiveness. Nevertheless, administrative efficiency in population management has been successfully achieved with minimal effort required from village officials and the community. Successful even distribution is acknowledged, reflected in equalized access, services, costs, and benefits. The responsiveness of SIPRAJA implementation has been achieved through responsive services and positive interaction between officials and the community. Meanwhile, accuracy is attained, albeit requiring further adjustments and improvements. Keywords: Policy Evaluation, Public Services, SIPRAJA
| Item Type: | Thesis (Undergraduate) | ||||||||
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| Subjects: | H Social Sciences > H Social Sciences (General) J Political Science > JA Political science (General) |
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| Divisions: | Faculty of Social and Political Sciences > Departement of Public Administration | ||||||||
| Depositing User: | Catharina Irene Pesica Kristanto | ||||||||
| Date Deposited: | 09 Jan 2024 06:22 | ||||||||
| Last Modified: | 09 Jan 2024 06:22 | ||||||||
| URI: | http://repository.upnjatim.ac.id/id/eprint/19437 |
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