Pradnyani, Kadek Dwi Natasya (2023) Redesign User Interface / User Experience (UI/UX) Menggunakan Metode Design Thinking (Studi Kasus: Mobile Banking BPD Bali). Undergraduate thesis, UPN Veteran Jawa Timur.
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Abstract
Banking companies, which are one of the driving factors of economic growth in the country. Making, Indonesian banking companies including Bank BPD Bali, continuously provide innovations in improving services to customers by utilizing technological developments, one of the services provided is the launch of e-banking services "BPD Bali Mobile Banking". In developing m-banking applications, considering the functionality, usability, needs, and comfort of application users is very important, one of which is by creating a good and attractive UI/UX design so that users enjoy using the service. In the observation and evaluation of m-banking carried out, negative feedback was found such as, lack of efficiency in the transaction process, UI appearance that is still not modern enough to make users uncomfortable, and the SUS score obtained is 57.19. So, this thesis was conducted with the aim of redesigning BPD Bali's m-banking using Design Thinking. A method that makes it possible to truly empathize with target users and effectively develop solutions to user problems and needs. By going through 5 stages, namely Empathize, Define, Ideate, Prototype, and Test. The results of this thesis are in the form of prototype recommendations, which have been tested using think aloud where no negative feedback is found from users and the SUS score on prototype testing is 79.69, which means that users can accept prototype recommendations.
| Item Type: | Thesis (Undergraduate) | ||||||||||||
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| Subjects: | T Technology > T Technology (General) > T385 Computer Graphics | ||||||||||||
| Divisions: | Faculty of Computer Science > Departemen of Information Systems | ||||||||||||
| Depositing User: | Dwi Natasya Pradnyani | ||||||||||||
| Date Deposited: | 10 Jan 2024 06:50 | ||||||||||||
| Last Modified: | 10 Jan 2024 06:50 | ||||||||||||
| URI: | http://repository.upnjatim.ac.id/id/eprint/19351 |
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