Hidayat, Maulana Taufik (2023) PENGUKURAN TINGKAT KEPUASAN MAHASISWA TERHADAP SISTEM INFORMASI AKADEMIK TERPADU MENGGUNAKAN METODE WEBQUAL 4.0 MODIFIKASI DI UNIVERSITAS NEGERI SURABAYA. Undergraduate thesis, UPN Veteran Jawa Timur.
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Abstract
With technological advances like now, many people already use technology for their daily activities. In fulfilling the needs in terms of information, technology and science, web application developers are required to continue to be active and do new things. One of the uses of web applications in the field of education is the Integrated Academic Information System owned by Surabaya State University. The purpose of this research is to find out what factors can influence user satisfaction in the SIAKADU web and determine the dominant factors that often appear. The method used in this research is Webqual 4.0 modification with 5 main variables namely usability, information quality, service interaction quality, user interface, and user satisfaction. The samples in this study were 227 active students at Surabaya State University. Research data were analyzed using PLS-SEM. Based on the results of the analysis, it was found that two variables, namely information quality and service interaction quality, had a positive and significant effect, while usability and user interface had no and significant effect. Among the other 4 variables, the service interaction quality variable is the factor that most influences user satisfaction. This is because service interaction quality has a β coefficient of 0.324 and a p-value of 0.00.
| Item Type: | Thesis (Undergraduate) | ||||||||||||
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| Subjects: | T Technology > T Technology (General) > T58.6-58.62 Management Information Systems | ||||||||||||
| Divisions: | Faculty of Computer Science > Departemen of Information Systems | ||||||||||||
| Depositing User: | Mr Maulana Taufik Hidayat | ||||||||||||
| Date Deposited: | 06 Mar 2023 03:09 | ||||||||||||
| Last Modified: | 06 Mar 2023 03:09 | ||||||||||||
| URI: | http://repository.upnjatim.ac.id/id/eprint/12203 |
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