Adi, Rama (2020) PENENTUAN JUMLAH TELLER BERBASIS BEBAN KERJA DENGAN METODE FULL TIME EQUIVALENT (FTE) DI PT.BANK JATIM SURABAYA. Undergraduate thesis, Universitas Pembangunan Nasional Veteran Jawa Timur.
|
Text (Cover)
cover.pdf Download (1MB) | Preview |
|
|
Text (Bab 1)
b1.pdf Download (139kB) | Preview |
|
![[img]](http://repository.upnjatim.ac.id/style/images/fileicons/text.png) |
Text (Bab 2)
b2.pdf Restricted to Registered users only until 21 October 2022. Download (324kB) |
|
|
Text (Bab 3)
b3.pdf Restricted to Registered users only until 22 October 2022. Download (189kB) |
|
|
Text (Bab 4)
b4.pdf Restricted to Registered users only until 22 October 2022. Download (246kB) |
|
|
Text (Bab 5)
b5.pdf Download (65kB) | Preview |
|
|
Text (Daftar pustaka)
dapus.pdf Download (131kB) | Preview |
|
|
Text (Lampiran)
lamp.pdf Restricted to Registered users only until 22 October 2022. Download (178kB) |
Abstract
Bank Jatim as one of the leading Banks in Indonesia is very concerned about customer satisfaction. This is realized one of them through continuous innovation, both in terms of products and services. The large number of transactions at Bank Jatim causes Tellers to experience excessive workloads, so that Tellers are too busy and easily experience fatigue. This will also affect the performance of the Teller itself. So that in an effort to increase consumer confidence and satisfaction, the workload of Tellers must be optimally optimized. The right method to solve this problem is to use the Full Time Equivalent method. From the results of the workload Teller Counter at PT. Bank Jatim Surabaya, for Teller 1 having a workload of 1.46 stated Overload, Teller 2 has a workload of 1.47 declared Overload, Teller 3 has a workload of 1.48 declared Overload, Teller 4 has a workload of 1.48 declared Overload, Teller 5 has a workload of 1.41 stated Overload, Teller 6 has a workload of 1.29 stated Overload, Teller 7 has a workload of 1.27 declared Normal, Teller 8 has a workload of 1.24 otherwise Normal, Teller 9 has a workload of 1.24, stated Normal, Teller 10 has a workload of 1.23, stated Normal, with a total workload of all Teller of 13,57 and the average value of all Teller of 1.357. The number of morning shift Tellers at PT. Bank Jatim Surabaya, there are 10 Tellers, in order to be optimal, an addition of 2 Tellers is made to 12 Tellers, so the average workload is 1.13 or normal because it is between 1-1.28. Keywords : Workload,Full Time Equivalent,Workforce Needs
| Item Type: | Thesis (Undergraduate) | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Contributors: |
|
||||||||
| Subjects: | H Social Sciences > HF Commerce > HF5549 Personnel Management. Employment Management | ||||||||
| Divisions: | Faculty of Engineering > Departement of Industrial Engineering | ||||||||
| Depositing User: | Fatchullah Fatchullah | ||||||||
| Date Deposited: | 22 Oct 2021 03:46 | ||||||||
| Last Modified: | 22 Oct 2021 03:46 | ||||||||
| URI: | http://repository.upnjatim.ac.id/id/eprint/2993 |
Actions (login required)
 |
View Item |