Jennifer,, Jennifer (2023) Efektivitas Kinerja Lembaga Ombudsman RI Perwakilan Jawa Timur dalam Menangani Maladministrasi Pelayanan Publik. Undergraduate thesis, UPN VETERAN JAWA TIMUR.
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Abstract
This study aims to determine and analyze the performance effectiveness of the Indonesian Ombudsman RI Representative for East Java in Handling Public Service Maladministration. In Law Number 37 of 2008 concerning the Ombudsman Republic of Indonesia. The law explains the establishment of an ombudsman institution that aims to oversee the public service system in Indonesia and the law explains the duties and functions of the ombudsman who has the main function as a supervisory body and parties who follow up or handle all forms of cases of maladministration of public services . The problem is focused on the effectiveness of the performance of the Indonesian Ombudsman RI Representative for East Java in Handling Public Service Maladministration. The theory used is the theory of organizational effectiveness according to Richard M. Steers using four indicators, namely productivity, ability to adapt, job satisfaction, resource search. The data were collected through a qualitative descriptive research method in which the data collection techniques used observation, interviews and documentation. The data sources used are primary and secondary data. This study concludes that based on the results of research conducted by the author shows that the performance of the Indonesian Ombudsman RI Representative for East Java has fulfilled these four indicators of effectiveness, so that the performance of the institutions carried out can be said to be quite effective in dealing with maladministration of public services according to procedures and always trying to resolve maladministration complaints according to the target even though, there are deficiencies in existing employees or personnel this.
| Item Type: | Thesis (Undergraduate) | ||||||||
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| Subjects: | J Political Science > JF Political institutions (General) J Political Science > JF Political institutions (General) > JF1338-2112 Public administration J Political Science > JF Political institutions (General) > JF20-2112 Political institutions and public administration J Political Science > JQ Political institutions Asia J Political Science > JQ Political institutions Asia > JQ224 Public policy and administration |
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| Divisions: | Faculty of Social and Political Sciences > Departement of Public Administration | ||||||||
| Depositing User: | Jennifer Jejee A | ||||||||
| Date Deposited: | 10 Jan 2023 07:51 | ||||||||
| Last Modified: | 10 Jan 2023 07:51 | ||||||||
| URI: | http://repository.upnjatim.ac.id/id/eprint/10767 |
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